vatki.com 100% Buyer Protection Program Details:

vatki.com has a friendly 7 Days return & replacement policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our replacement policies do not bring any ugly surprises to you post your purchase.

What is vatki.com Return & replacement Policy?

Our “100% Buyer Protection Program” allows for easy replacement for:

• Products which you received in “Damaged/Defective/Broken” condition.
• Products not as per description/photo on the website.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Replacement / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by vatki.com Broken By Customer Product cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.

How to raise a replacement Request / Dispute for an order?

You can raise a dispute within 7 days of delivery, in either of the two ways:

• By sending an email to support@vatki.com with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email.

What to do if I am unable to raise a replacement request/dispute through App / Website?

If you face any difficulties while raising the replacement Request / Dispute, simply reach us via phone at +919313271632 or email us at support@vatki.com, our customer experience team will help you to resolve your queries and complaints in the best possible ways.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method With In 3 to 4 Days. Please remember it can take some time for your bank or credit card company to process and post the refund too.